Call Center Training: Don't Say This!

Course overview

When you're working in a call center, there are a lot of things you need to remember to say. This might include your greeting, good questions to ask, your company script, etc. Have you ever thought about what you shouldn't say? Believe it or not, there are ten phrases that you should never say when you're on a call with a customer, and that's what we're going to cover in this course.
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