Negotiating Skills: 03. The Rules of Negotiation

Course overview

Negotiation can sometimes be like a game. And like any game, the likelihood of success is reliant upon a clear understanding of the rules. Negotiation is a process, not an event, and there are some standard rules that you need to be aware of. This course will teach you the basic rules of negotiation, which will enable you with a greater ability to confidently engage in bargaining discussions with customers, when faced with an apparent conflict or disagreement
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