Return to Work: New Compliance Tools and Training

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Bulk Power System Communications and Coordination

Learning objectives

  • Identify the four principles of interpersonal communication
  • Recall the development of interpersonal communications
  • Recognize the importance of Operating Instructions to the BES
  • Recall a general description of three-part communication
  • Recognize the letter-word combinations in the phonetic alphabet
  • Recall the phonetic alphabet when relaying information
  • Recall the requirements of the current NERC Operating Personnel Communications Protocol Standard
  • Conduct simulation exercises for three-part communication
  • Demonstrate three-part communication when relaying Operating Instructions

Course overview

When you complete this lesson, you will be able to communicate clearly and concisely according to documented protocols using three-part communication and the phonetic alphabet.

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