The experience a customer has when interacting with you makes a difference. When you interact with a customer, you represent not only yourself but also the company and its products or services. The experience the person has with you, in large part, helps shape the opinion the customer has about the entire company, no matter if you are a small business with five employees or a large company of 50,000 employees. By completing this course, you will know the actions you will take to strengthen customer loyalty. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).