Customer feedback is essential for success. Feedback helps customer service representatives and companies determine what is important to customers and what they need. Without customer feedback, a company would struggle to meet the needs of the customer, thus failing to grow and achieve its business results. For this course, you will work with your team to gather feedback from your customers to determine what your customer service reps can do to meet the needs of the customers you serve. By completing this course, you will find out from your customers what you and your team can do differently. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).