Inspiring and Motivating Customer Service Agents

Learning objectives

Learn how to inspire and motivate your customer service team

Course overview

While there are a number of things you can do to motivate and inspire your team, there are a handful of actions that are effective no matter what type of organization you work for and who you have on your team. Certainly, there will be individual differences between your team members, however, the actions suggested in this course (if implemented), will certainly make a significant difference. For this course, you will review the set of leadership actions you can take to increase motivation and inspire your team. By completing this course, you will know how to inspire and motivate your customer service team. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).

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