Shaping the Direction of Customer Service

Learning objectives

Determine what you will do to help direct the company's customer service strategy

Course overview

As a leader focused on customer service, it is your role to determine how serving your customers supports the company's overall direction and strategy. By setting and leading the direction of customer service, creating accountabilities, and communicating this vision to others, you will be able to help your company achieve its goals and deliver long-term success. For this course, you will focus on what you need to do as a leader to help shape and direct the customer service needs of the company. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).

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