This course presents an exercise you will use if you find delegated work not done or not accomplished at the desired level of performance. In these circumstances, you must confront the situation. You don't have an option on this one. However, you do have a choice for how you approach and handle the situation - this course will show you how. By completing this course, you will know how to effectively confront others when agreements are broken. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).