Receiving Complaints

Learning objectives

  • Know what to do when you get a report of discriminatory or harassing conduct
  • Understand what to do if you, as a manager, are accused of discriminatory or harassing conduct
  • Recognize appropriate corrective action

Course overview

This course will help you learn, as a manager, how to effectively listen to an employee’s concerns, how to handle an employee complaint, who to involve in the complaint process, how to treat issues of confidentiality, and how retaliation is prohibited.

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