The Respectful Workplace: Manage for Respect - Receiving Complaints
Learning objectives
Learn how to effectively listen to an employee's concerns and ensure you handle all workplace complaints with skill and professionalism.
Course overview
In this course, you will learn, as a manager, how to effectively listen to an employee's concerns. Specifically, you'll learn how to handle an employee complaint, know who to involve in the complaint process, understand how to treat issues of confidentiality, and know that retaliation is prohibited.
- 13.5 minutes
- English , Spanish