Resources and Other Results:

12 Phone Etiquette Tips for Sales Calls
Blog

12 Phone Etiquette Tips for Sales Calls

When you say the word "etiquette" I worry about which fork to use, keeping my elbows off the table, and...  More →

Related Topics: Sales , Phone e

Tips to Avoid Distracted Driving
Blog

Tips to Avoid Distracted Driving

When you hear the words “unsafe driving,” you likely think of speeding or drunk driving. But distracted driving results in...  More →

Related Topics: accident , awareness , Compliance , DOT , Driver safety , OSHA , prevention

Emergency Response: What To Do When Disaster Strikes
Blog

Emergency Response: What To Do When Disaster Strikes

It seems not a week goes by without another report of a natural disaster or act of mass violence. Shootings...  More →

Related Topics: awareness , Compliance , emergency management , hr , OSHA , safety pro , Training

Water Safety Tips: Backyard Pool Edition
Blog

Water Safety Tips: Backyard Pool Edition

There’s been a spike in demand for backyard pools throughout the pandemic as families have stayed close to home for...  More →

Related Topics: Water Safety

Water Safety Tips: Backyard Pool Edition
Emergency Care Blog

Water Safety Tips: Backyard Pool Edition

There’s been a spike in demand for backyard pools throughout the pandemic as families have stayed close to home for...  More →

Related Topics: Water Safety

April Brings Awareness to Alcohol Abuse and Distracted Driving
Blog

April Brings Awareness to Alcohol Abuse and Distracted Driving

The Centers for Disease Control and Prevention (CDC) and the National Council on Alcoholism and Drug Dependence, Inc. (NCADD) have...  More →

Related Topics: drunk driving , text and drive , texting , Distracted Driving

Customer Service Training for the Modern Team
Blog

Customer Service Training for the Modern Team

If you have customers, you have people whose job is customer care. We know it’s more costly to gain a...  More →

Related Topics: Soft Skills , Customer service

Focus on Alcohol Awareness and Distracted Driving for the Month of April
Blog

Focus on Alcohol Awareness and Distracted Driving for the Month of April

The Centers for Disease Control and Prevention (CDC) and the National Council on Alcoholism and Drug Dependence, Inc. (NCADD) have...  More →

Related Topics: Alcohol , Drug

10 Practical New Hire Training Tips
Blog

10 Practical New Hire Training Tips

We’ve all seen the industry statistics of the number of employees who leave a company because of poor new hire...  More →

Related Topics: Training & Development , Onboarding , manager

How to Get into Sales
Blog

How to Get into Sales

Many people are selling right now and they don’t even realize it. You see, I believe that anyone can sell...  More →

Related Topics: Sales

National Safety Month, a Reminder That Safety Should Always Come First
Blog

National Safety Month, a Reminder That Safety Should Always Come First

June marks the time of year that the National Safety Council celebrates National Safety Month 2014 to bring attention to...  More →

Related Topics: Safety Month

A Comprehensive Guide to Building Customer Service Training Programs
Employee Training & Development

A Comprehensive Guide to Building Customer Service Training Programs

Most companies, whether they sell products or provide services, are in the same business - the relationship business. Customer service...  More →

Finding the Right Training Method for Your Team
Blog

Finding the Right Training Method for Your Team

In today's competitive business environment, it’s more important than ever to invest in employee training programs. But with so many...  More →

Related Topics: training and development , Training

24-Hour Hotline
Chemical Management

24-Hour Hotline

HSI’s 24-Hour Emergency Response Hotline allows you to access your safety data sheets (SDS) via email and to receive emergency...  More →

Appreciating 911 Call Takers by Following Best Practices for Emergency Calls
Blog

Appreciating 911 Call Takers by Following Best Practices for Emergency Calls

April 8-14 is National Public Safety Telecommunicators Week, a chance to appreciate the unsung heroes who serve our communities answering...  More →

Related Topics: 911 , Emergency

Halloween Safety: Adult Edition
Blog

Halloween Safety: Adult Edition

Most people think of children’s safety when planning for Halloween activities. But Halloween fun and preparedness doesn’t have an age...  More →

Related Topics: Halloween

Halloween Safety: Adult Edition
Emergency Care Blog

Halloween Safety: Adult Edition

Most people think of children’s safety when planning for Halloween activities. But Halloween fun and preparedness doesn’t have an age...  More →

Related Topics: Halloween

The Benefits of Having a Management Training Program
Blog

The Benefits of Having a Management Training Program

You may think of job training as something employees do when they're first hired or when they have to complete...  More →

Related Topics: Leadership , Soft Skills , Training & Development , Management Training

Adding Accident Investigation and Disaster Preparedness to Your Safety Mix
Blog

Adding Accident Investigation and Disaster Preparedness to Your Safety Mix

It’s easy to think of safety training in the context of the machines and potentially dangerous settings of the industrial...  More →

Related Topics: DISASTER PREPAREDNESS , ADDING ACCIDENT

Cybersecurity
Employee Training & Development

Cybersecurity

Training your employees on cybersecurity is critical in this age of online everything. All employees access various online systems and...  More →

Practical Nonverbal Communication Tips
Blog

Practical Nonverbal Communication Tips

Candy Cane Neck. That is the name I have given to a future medical condition of our youth. This is...  More →

Related Topics: Soft Skills

Customer Success
Services

Customer Success

The success of our clients is our top priority, which is why we help all customers (new or old) through...  More →

How to Practice Mindful Communication at Work
Blog

How to Practice Mindful Communication at Work

Mindfulness practice is popular in yoga and meditation but it also applies in the workplace, specifically with mindful communication. Think...  More →

Related Topics: Soft Skills , Mental Wellness , Communication

ATD 2019 Keynote Recap: People Want to be Seen and Heard
Blog

ATD 2019 Keynote Recap: People Want to be Seen and Heard

ATD 2019 in Washington D.C. featured two keynote speakers whose messages overlapped very nicely for the talent development audience. Seth...  More →

Related Topics: Other , trade show

Positive Thinking Exercises for the Workplace
Blog

Positive Thinking Exercises for the Workplace

Quickly dismiss negative thoughts by practicing our positive thinking exercises for the workplace. Is it “just another manic Monday” or...  More →

Related Topics: Positive Thinking , Mental Wellness

HSI January Newsletter
Blog

HSI January Newsletter

Your monthly digest of EHS, Compliance, and Professional Development resources & news for you and your business, with something for everyone....  More →

Related Topics: newsletter , safety pro , Safety , Health , health and safety , safety training

Distracted Driving Awareness
Safety Tips

Distracted Driving Awareness

Today's safety training topic is Distracted Driving Awareness. Distracted driving is a dangerous epidemic on America's roadways, and April is...  More →

Tips for Creating a Cybersecurity Training Program
Blog

Tips for Creating a Cybersecurity Training Program

Cybersecurity training as an extension of your safety training We talk about creating a safe work environment for our employees...  More →

Related Topics: cybersecurity , security , cyber security , Training , data breach , computer , Empower , Crisis Management

HazCom Signage
Blog

HazCom Signage

Since its implementation in 2015, OSHA’s Hazard Communication Standard has made OSHA-compliant hazard pictograms part of the visual landscape in...  More →

Related Topics: HAZCOM

Q & A: Whistle Blower Inspections
Blog

Q & A: Whistle Blower Inspections

Question: “What criteria is used to determine if an inspection needs to happen when someone whistle blows on the company?”...  More →

Related Topics: accident , Compliance , hr , online safety training , OSHA , PPE , Recordkeeping

Thanksgiving Travel Tips
Blog

Thanksgiving Travel Tips

With millions of Americans traveling more than 50 miles during the upcoming Thanksgiving holiday weekend, it’s a good time to...  More →

Related Topics: Thanksgiving , Holiday

Make Safety A Priority In 2021
Blog

Make Safety A Priority In 2021

The new year provides a chance for a fresh start, with new goals and new priorities. And with 2020 in...  More →

Related Topics:

September Is National Preparedness Month - Are You Prepared?
Blog

September Is National Preparedness Month - Are You Prepared?

September is traditionally a time to prepare: getting the kids back to school or maybe getting our gardens and houses...  More →

Related Topics: DISASTER PREPAREDNESS , safety training

Make Safety A Priority In 2021
Emergency Care Blog

Make Safety A Priority In 2021

The new year provides a chance for a fresh start, with new goals and new priorities. And with 2020 in...  More →

Related Topics: Safety

Getting Started with Online Meetings
Blog

Getting Started with Online Meetings

Online meetings can be a fantastic productivity tool when used and facilitated appropriately. If you are just getting started with...  More →

Related Topics: productivity

Lightning Safety Tips: How to Stay Safe Until the Last Rumble of Thunder
Blog

Lightning Safety Tips: How to Stay Safe Until the Last Rumble of Thunder

Increased outdoor activity in the summer increases our potential exposure to lightning and lightning storms. While lightning can be a...  More →

Related Topics: Lightning

Ring, Ring! What Call Center Training Do You Need Today?
Blog

Ring, Ring! What Call Center Training Do You Need Today?

I recently had to call customer service at a major corporation. I spent 18 minutes on hold, then spoke...  More →

Related Topics: Training & Development

How to be a More Effective Interviewer
Blog

How to be a More Effective Interviewer

Hiring the right person for an open position is critical to the success of your team. Hiring the wrong person...  More →

Related Topics: Human Resources

Customer Service Training Videos
Employee Training & Development

Customer Service Training Videos

Your front-line customer service team has a difficult job working with the general public in person, via the phone, and...  More →

Communication Skills Training in a World of Emojis, YOLO, and Ghosting
Blog

Communication Skills Training in a World of Emojis, YOLO, and Ghosting

How is communication skills training different today? Modern communication appears to lack eye contact, grammar, and the use of your...  More →

Related Topics: Soft Skills , Communication

A Comprehensive Guide to Soft Skills Training
Employee Training & Development

A Comprehensive Guide to Soft Skills Training

All employees can benefit from soft skills training. We all need help sometimes dealing with our coworkers, customer, and vendors...  More →

10 Customer Service Best Practices for Customer Retention
Blog

10 Customer Service Best Practices for Customer Retention

In today’s economy, following customer service best practices is critical to retain customers. Companies are struggling to hire workers and...  More →

Related Topics: Customer service , LMS Feature , Customer Retention

Worker’s Memorial Day 2018
Blog

Worker’s Memorial Day 2018

As a Nation, we’ve been marking Worker Memorial Week for 47-years. The number of people dying at work has decreased...  More →

Related Topics: Holiday

What to Expect From Us (How Buying Works)
Blog

What to Expect From Us (How Buying Works)

Today, a lot of tech companies call their internal process the “customer journey”—that’s a fancy name for all of the...  More →

Related Topics: awareness , buying , Compliance , exposure , hr , pricing , roi , Buy in

7 Tips to Support Continuous Learning
Blog

7 Tips to Support Continuous Learning

Continuous learning is part of our lives as we adapt to change. Microsoft releases a new version of Excel and...  More →

Related Topics: Learning Cultures , Continuous Learning

Communication is at the Heart of Soft Skills Training
Blog

Communication is at the Heart of Soft Skills Training

Look around. Especially in a restaurant or airport. People are eating and traveling together but they are not really together...  More →

Related Topics: Soft Skills , Communication

How to Communicate With Any Personality Type
Blog

How to Communicate With Any Personality Type

Everyone exists somewhere on the continuum from introvert to extrovert. That’s a good thing because both the quiet, introspective introvert...  More →

Related Topics: Soft Skills

Best Practices for Calling 911
Blog

Best Practices for Calling 911

An estimated 240 million calls are made to 911 each year in the United States. 911 dispatchers and call takers...  More →

Related Topics: Calling 911

Best Practices for Calling 911
Emergency Care Blog

Best Practices for Calling 911

An estimated 240 million calls are made to 911 each year in the United States. 911 dispatchers and call takers...  More →

Related Topics: Calling 911

Resolve to Have a Safe 2017
Blog

Resolve to Have a Safe 2017

Diet fads and gym memberships come and go, but a resolution for a safer 2017 for you, your family, and...  More →

Related Topics: Safety , Safe year , 2017

Close Menu