McDonald’s Australia Increases Employee Safety Engagement by 500% with HSI SMS

McDonald’s previous safety management process, a paper-based system, was meeting standards but took too long for employees to interact with, slowing down the flow of crucial information. Moreover, leadership was missing out on the bigger picture, as incident reporting was generally siloed at individual locations. The McDonald’s team needed a more efficient system—one that encouraged employees to engage and actively participate in the safety process. “The goal was to simplify the lives of our workers and managers in the restaurants.”

With the help of HSI, McDonald’s replaced its manual system with a fully automated reporting platform, providing the entire workforce—from executives to frontline restaurant staff—easy access to essential workplace safety information. Not only did they increase employee engagement and participation by 500%, but they were also able to identify and address widespread safety issues, leading to a safer working environment and improved business continuity.