Concerned Conversations
Learning objectives
- Recognize the importance of addressing performance or behavior concerns early rather than avoiding difficult discussions.
- Explain the five essential elements of an effective lconcerned conversationr and why each matters for team success.
- Demonstrate how to initiate a conversation that expresses concern while maintaining professionalism and respect.
- Apply strategies to keep the dialogue collaborative and focused on the problem rather than the person.
Course overview
Addressing performance and behavior concerns early is one of the most important skills a leader can develop. You can navigate these difficult discussions with confidence by preparing thoughtfully and approaching each conversation with empathy and respect. When you use a clear framework—grounded in specific observations, honest expectations, and genuine support—you turn uncomfortable moments into opportunities for growth. With the right tools and mindset, concerned conversations become an act of leadership that strengthens your team and drives lasting results
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
- 5 minutes
- Format: Video
- Tier: 1
- Course ID: 7361
English
Course Outline
- The Power of a Concerned Conversation
- The Five Elements of a Concerned Conversation
- Conducting the Conversation
- After the Conversation: Reinforcement and Accountability
- Special Considerations