Who is a Customer and How Do You Prove It?
Course overview
Regulators make a distinction between a “customer” and a “consumer”. In most businesses, the terms are interchangeable. For regulators, the distinction between the two lies in the degree to which your bank has a formal relationship with the individual. All customers are consumers, but not all consumers are customers.
- Training Type: Video
- 6.1 Minutes
- English, Spanish