Creating Great Customer Conversations
Learning objectives
- Explore ways to create meaningful conversations that leave a lasting impression with customers
- Learn the four key parts to great customer conversations: greet, inquire, act, and thank
Course overview
Meaningful and effective interactions are the cornerstone of customer service. This course covers the four essential parts of excellent customer conversations: greet, inquire, act, and thank. By mastering these steps, you'll enhance customer satisfaction and build stronger relationships, increasing loyalty, trust, and ultimately profit.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
- 6 minutes
- Format: Video
- Tier: 1
- Course ID: 7399
English
Course Outline
- Engaging Directly with Customers