Customer Service Feedback: Social Media Feedback
Learning objectives
- Learn about the importance of social media feedback and how it can affect an organization. Discover ways to gather feedback using social media.
Course overview
According to Social Media Today, 74% of consumers rely on social media to help them make buying decisions. If the post they read comes from a friend, colleague, or family member, it's even more impactful. More than 80% of the Social Media Today survey respondents said recommendations from family or friends strongly correlate to their buying decisions. So clearly, what people post about your company, products, and services online for their "friends" to see really matters. In this program, we'll talk through some of the ways you can use this avenue to gather customer feedback.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
