Problem Solving: 02. Finding the Root Cause
Learning objectives
- Recognize and define the essential steps in the problem-solving process: Defining, analyzing, generating solutions, selecting a solution, implementing a solution, and reviewing the results.
- Apply each step of the problem-solving process to real-world scenarios while leveraging a variety of problem-solving tools. (such as 5 whys, decision matrices, SWOT analysis, brainstorming, etc)
- Evaluate and reflect on effectiveness of problem-solving strategies in their own work.
Course overview
In this course, you'll start your problem-solving journey by learning to diagnose issues effectively, gather and analyze data, and understand the root causes of challenges. Whether you're a leader guiding a team or tackling problems independently, this course equips you with the skills to approach problems with clarity and
purpose. By the end, you'll be prepared to implement thoughtful, data-driven solutions that address the core of any issue.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
- 6 minutes
- Format: Video
- Tier: 1
- Course ID: 7105
English
Course Outline
- How Do You Determine the Root Cause?
- Tools for Determining the Root Cause?
- Example: Finding the Root Cause of a Problem