Problem Solving: 03. Generating Solutions
Learning objectives
- Recognize and define the essential steps in the problem-solving process: Defining, analyzing, generating solutions, selecting a solution, implementing a solution, and reviewing the results.
- Apply each step of the problem-solving process to real-world scenarios while leveraging a variety of problem-solving tools. (such as 5 whys, decision matrices, SWOT analysis, brainstorming, etc)
- Evaluate and reflect on effectiveness of problem-solving strategies in their own work.
Course overview
Once you know you have a problem, and have documented your symptoms, it's time to get an idea of how complex your problem really is by determining the root cause.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
- 6 minutes
- Format: Video
- English