387-29 Advanced Human Performance for System Operators HPSO (1 CEH)
Learning objectives
- Identify the Human Performance Tool TV STAR used as a reminder to Touch, Vocalize, Stop, Think, Act, and Review
- Recall the baseline assumption for Human Performance
- Apply the correct use of three-part communication
- Identify the three modes of listening
- Determine the purpose of the two-minute rule and the role of peer checker
- Identify contributing factors that may cause system operator error when operating the power system
Course overview
Many Human Performance tools have been developed since the field gained popularity. While details surrounding the development of any Human Performance tool is often lost to history, they were probably born of necessity. System operators are encouraged, and sometimes mandated, to use Human Performance tools to reduce errors. Many entities implement Human Performance training and embed Human Performance tools and processes into plans and procedures. The Advanced Human Performance for System Operators training course is an extended review of the human condition. It addresses several NERC Lessons Learned examples. These examples are discussed as scenarios to address potential problems, contributing factors, and tools available to help correct issues. This online course is part of the System Operations training series.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
