Artificial Intelligence: How Organizations Use AI
Learning objectives
- Identify key business functions where AI is used, such as customer service, operations, analytics, and content creation.
- Explain how organizations use AI to improve efficiency, decision-making, and customer experiences.
- Describe how AI is integrated into workflows and becoming a standard part of business operations.
- Recognize the evolving relationship between employees and AI, including augmentation of tasks and changing skill requirements.
Course overview
Organizations put artificial intelligence to work across customer service, marketing, human resources, finance, and operations, using it to speed up routine tasks and surface patterns hidden in their data. Employees at every level meet these tools inside the software on their desks, where AI drafts communications, summarizes documents, forecasts demand, and organizes information to free people for higher-value work. The technology augments human effort, leaving judgment, context, and final decisions to the people who own the results.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
