Communication Essentials: Foundations, Audience, and Methods
Learning objectives
- Define the primary types of communication: verbal, nonverbal, written, listening, and visual.
- Give examples of how each communication type is used in the workplace
- Describe the strengths and limitations of each type of communication.
- Identify the communication preferences of different individuals based on role, personality, or style.
- Demonstrate how to tailor your message to suit different audiences (e.g., managers, clients, coworkers).
- Select the most appropriate communication channel (email, chat, phone, video call, in-person) based on the situation. - Possible AI VO opportunity
- Compare different communication methods and explain when each is most effective. - Possible AI VO opportunity
- Apply strategies for clear and respectful communication across various formats and platforms.
Course overview
Communication happens constantly through words, body language, visuals, and written messages. This course helps you choose the right method and channel for your audience so your message is clear and professional. You’ll learn simple ways to improve clarity, tone, and effectiveness in everyday interactions.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
- 7 minutes
- Format: Video
- Tier: 1
- Course ID: 15394
English
Course Outline
- Types of Communication
- Choosing the Channel