Customer Violence in the Retail Environment (RET-9.2)
Learning objectives
- Identify the proper steps to take in regards to training and reporting
- Identify ways to spot and properly handle difficult, abusive and suspicious customers
- Identify ways to spot and properly handle a robber
- Identify ways to spot and properly handle a shoplifter
- Identify types of workplace violence, who is at risk, and ways to prevent it in the workplace
- Identify the proper steps to take in regards to training and reporting
- Identify ways to spot and properly handle difficult, abusive and suspicious customers
- Identify ways to spot and properly handle a robber
- Identify ways to spot and properly handle a shoplifter
- Identify types of workplace violence, who is at risk, and ways to prevent it in the workplace
Course overview
The Occupational Safety and Health Administration (OSHA) estimates nearly 2 million workers are involved in a violent incident at work in any given year. These incidents can range anywhere from verbal abuse to life-threatening physical attacks. This course is designed to help employees understand how to identify and respond to the types of violence they might encounter on the job. After successfully completing this course, the learner should know how to identify and properly handle shoplifters, robbers, abusive customers, and other workplace violence risks. This course is designed for all retail and grocery employees and features examples and scenarios unique to the retail environment. This course is presented in English and Spanish.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
