De-Escalation in the Workplace: Resolving Conflict as a Manager
Learning objectives
- Describe the manager's role in setting the emotional tone during workplace conflict.
- Prepare for difficult conversations using proactive strategies that reduce escalation risk.
- Facilitate a conflict conversation with an employee using regulation, active listening, and clear boundary-setting techniques.
- Develop structured next steps that restore accountability, psychological safety, and forward progress.
Course overview
A manager's tone, timing, and body language set the emotional climate for how a workplace conflict unfolds. Preparing for a difficult conversation, staying regulated while facilitating it, and following through with clear, actionable next steps determines whether a disagreement gets resolved or repeats itself.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
- 7 minutes
- Format: Video
- Tier: 1
- Course ID: 16988
English
Course Outline
- Setting the Emotional Tone
- Preparing for Difficulties
- Opening and Facilitating the Conversation
- Empathy, Perspective, and Boundaries
- Managing Escalation in The Moment
- Creating Structured Next Steps
- When to Involve Additional Support