De-Escalation in the Workplace: 04. De-Escalating Conflicts With Employees
Learning objectives
- To help managers and leaders become models for how conflict should be handled in the workplace.
- To help managers and leaders know how to handle conflicts with their employees.
Course overview
As a manager, it can be challenging to de-escalate conflicts with our employees. When disputes arise, the uneven power dynamic between boss and employee can spark intense emotions from them. Managers and leaders should be the models for how conflicts can be regulated. We must practice strategies to de-escalate disputes with our employees. It sets the tone, impacts our culture, and establishes boundaries for how team members operate at work. In this video, we'll discuss strategies you can employ to do just this.
- 10 minutes
- Format: Video
- English