B2B Customer Service Excellence: Delivering a Positive Customer Experience
Learning objectives
- The objectives of this course are to help learners gain an understanding of what the customer experience should be. Explore ways to create positive customer interactions and seamless touchpoints throughout the customer journey.
Course overview
Customer experience is the new business imperative. It encompasses everything that a customer experiences throughout their journey. It's the sum total of their interactions with a business. This course teaches about what it takes to ensure a positive customer experience with every interaction so that customers will choose to keep coming back. We'll discuss having seamless touchpoints, creating meaningful customer interactions, understanding needs and expectations, and more.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
