Developing Tact
Learning objectives
- Define tact and explain its importance in leadership communication and conflict resolution.
- Identify how tone, body language, and phrasing impact message reception during difficult conversations.
- Analyze common communication missteps that reduce tact and escalate tension.
- Apply tactful communication techniques to navigate workplace conflicts with empathy and professionalism.
- Adapt language and delivery based on individual employee personality, culture, and context to preserve trust and respect.
Course overview
Tact is the ability to address difficult issues with honesty and respect. It helps leaders address difficult issues without sacrificing trust. Strong preparation, thoughtful phrasing, and steady delivery help leaders protect trust while employees stay engaged during feedback, conflict, or correction.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
- 6 minutes
- Format: Video
- Tier: 1
- Course ID: 7449
English
Course Outline
- Preparation
- Choosing Your Words
- What You Don't Say
- Practicing Tact