Difficult Customers: Handling Angry Customers

Anger is an unintelligent emotion that's always triggered by something. It's very common and very human. Most salespeople dread having to deal with an angry, or disgruntled, customer because of the emotions that come into play. It's never pleasant, but it doesn't have to be painful either. This course teaches a six-step process that will enable you to easily work through a difficult discussion with an unhappy customer by controlling the situation, while minimizing stress.