Emotional Intelligence: 05. Developing Empathy
Learning objectives
- Recognize the impact and benefits of emotional intelligence for the individual and for the team
- Identify and briefly describe the four EI domains (Self Awareness, Self Management, Social Awareness, and Relationship Management)
- Identify the core components of self-awareness
- Describe the ways in which self-awareness can be applied to situations at work to gain insight into your personal mental/emotional well-being
- Identify the core components of outward, social emotional awareness
- Describe the ways in which social emotional awareness can be applied to situations at work to gain insight into coworker relationships
- Identify the core components of self-regulation
- Describe the ways in which self-regulation can be applied to situations at work to improve well-being and productivity
- Identify the core components of effective relationship management at work
- Describe the ways in which EI can be applied to work relationships to improve capacity for effective teamwork
Course overview
Welcome back to our series on emotional intelligence. The first three competencies have been focused on you and your emotions. Now it's time to shift gears and look at how we deal with the emotions of others. We call it empathy but some people call it social awareness.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
