Customer Service Feedback: Feedback Surveys
Learning objectives
- Gain knowledge about collecting customer feedback using surveys. Learn different types of surveys, how to interpret their results, and how to incentivize people to fill them out.
Course overview
You may not realize how your customers view your company until you ASK them. One of the more popular ways of doing this is to gather feedback by conducting surveys. There are many different types of survey methods: phone, email, online -- and even more reasons why a business might conduct them.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
