Managing Employee Attitudes Effectively
Learning objectives
- Explain why labeling employees by attitude alone does not lead to effective solutions
- Identify specific, observable behaviors that contribute to perceived attitude issues
- Distinguish between surface-level behaviors and underlying causes
- Apply a structured approach to coaching employees through attitude-related challenges
- Evaluate appropriate responses across performance, interpersonal, and safety-related situations
Course overview
Noting specific behaviors gives a manager something to coach. Strong leaders replace assumptions with observations, ask what drives a behavior, and match the response to the situation, whether it calls for coaching, support, or a direct standard. A three-stage coaching approach guides employees who resist feedback toward lasting change.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
- 8 minutes
- Format: Video
- Tier: 1
- Course ID: 7601
English, Spanish, French Canadian, Portuguese, Thai, Chinese (Simplified), French, German, Italian, Japanese
Course Outline
- When a Label Starts To Stick
- Moving From Interpretation to Observation
- Starting With Curiosity, Not Conclusions
- Matching Your Response to the Situation
- Coaching Employees With Strong Personalities
- A Simple Approach