Front of the House: 03. Interacting with Guests: Fundamentals
If you're a server, you probably don't need to be told of the importance of customer service. It's right there in your job title. You serve customers. To do so successfully, you'll need to understand the basic principles of customer service. That's what we'll cover in this course. We'll discuss what it means to have good people skills, professionalism, the necessary know-how, attentiveness, and flexibility.
- 6 minutes
- Format: Video