How To Apologize
Learning objectives
- Explain why apologies matter
- Understand the components of a good apology
- Distinguish a good apology from a bad one, and how and when to accept them
- Tailor apologies to different workplace relationships
- Identify when you have something to apologize for, and when NOT to apologize
- Understand how to follow through on an apology
Course overview
A good apology does more than ease the apologizer’s guilt; it acknowledges the impact of an action on someone else and can rebuild trust stronger than before. Offered poorly, or as a reflex, it rings hollow and erodes the credibility it means to repair. Knowing when an apology is warranted, how to deliver its four parts, and how to tailor it to a boss, coworker, team, or customer turns a hard moment into a chance to rebuild a relationship.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
- 8 minutes
- Format: Video
- Tier: 1
- Course ID: 7728
English, Spanish, French Canadian, Portuguese, Thai, Chinese (Simplified), French, German, Italian, Japanese
Course Outline
- Why Apologize?
- Sorry, Not Sorry
- A Good Apology
- The Right Apology for Your Audience
- After the Apology