Human Skills You Need in the AI Era

Learning objectives

  • Contextual understanding m bringing situational awareness, cultural insight, and real-world perspective that helps interpret information accurately.
  • Empathy m sensing emotions, responding with care, and building trust in ways AI cannot genuinely replicate.
  • Strategic thinking m envisioning long-term goals, weighing trade-offs, and making decisions with organizational impact in mind.
  • Ethical judgment m evaluating fairness, anticipating consequences, and making responsible choices rooted in human values.
  • Relationship-building m forming authentic connections, fostering collaboration, and navigating interpersonal dynamics.
  • Interpreting nonverbal cues m reading tone, body language, and nuance that AI often misunderstands.
  • Navigating change m guiding themselves and others through uncertainty with resilience, communication, and leadership.
  • Applying lived experience m using personal history, intuition, and wisdom to make informed, experience-based decisions.

Course overview

AI is reshaping daily work, including drafting emails, summarizing information, and turning data into faster decisions. In this course, the learner examines how AI supports productivity while human skills protect quality, trust, and outcomes. The learner practices applying context, lived experience, and sound judgment to evaluate AI output, then refines workplace communication to reflect empathy and organizational culture. Practical examples reinforce ethical and strategic thinking so employees use AI with confidence and resilience in real workplace moments.

The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.


  • 1 minutes
  • Format: Video
  • Tier: 1
  • Course ID: 19405
Language Icon English
Course Outline
  • The Human Role When Working With AI
  • Contextual Understanding and Lived Experience
  • Scenario: Using Human Judgment With AI
  • Empathy and Relationships
  • Strategic Thinking and Ethical Judgment
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