Managing Unproductive Behaviors
Learning objectives
- Recognize common unproductive workplace behaviors and distinguish them from the person exhibiting them.
- Identify root causes of unproductive behaviors (e.g., unclear expectations, disengagement, poor communication).
- Analyze how team culture and leadership actions influence employee behaviors.
- Apply conversational strategies to address behaviors early through empathy, feedback, and clarity.
Course overview
Unproductive behaviors — missed deadlines, disengagement, negativity — don't have to derail your team. By separating the behavior from the person and approaching issues with curiosity rather than criticism, you create space for real change. When you understand root causes and respond with clarity and empathy, you can turn challenging moments into opportunities to strengthen accountability and bring out the best in your team.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
- 7 minutes
- Format: Video
- Tier: 1
- Course ID: 7886
English
Course Outline
- Understanding Unproductive Behaviors
- Why Unproductive Behaviors Develop
- The Roles of Culture and Leadership
- The Coaching Conversation in Action
- Building a Culture of Accountability and Care