Language is powerful. Words can inspire, lead, guide, and shape the attitudes people hold about themselves and others. At work, we interact with diverse groups of people, like our coworkers, employees, customers, and vendors--and research has shown that the language we use to communicate has great impact. In this course, we'll talk about a concept known as "people-first language," or it's also called "person-first language." This idea can be applied in the workplace, at home, or in your community.