Retail Conflict Management: 02. Preparation and Scenarios
Learning objectives
- To gain an understanding of retail conflict management.
Course overview
When you're dealing with stressful situations at work, one of the best things you can do is to prepare yourself for those scenarios ahead of time. It boils down to knowing your company policies, being aware of difficult scenarios that might arise, and knowing how to handle them before they happen. Then, you'll be better positioned to respond in the appropriate manner. In this course, we'll talk about ways to prepare for difficult situations at work by going over common retail scenarios you might run into and how they should be handled.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
