Telephone Techniques: Angry Callers
Course overview
Dealing with angry callers can be a burdensome part of your job. While these situations may be difficult, or even unpleasant, for you, they're also great opportunities to change these unhappy callers into satisfied customers. Yes, this really can happen. Here, you'll gain some tips to help you turn the unhappy into happy! We'll discuss the importance of listening, sincerity, and taking responsibility. We'll also go over finding solutions and fully resolving their issues.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
