The Art of Saying No
Learning objectives
- Identify common emotional barriers (guilt, fear of rejection, fear of missing out) that make saying lnor difficult.
- Analyze incoming requests using a clear decision rubric to determine when declining supports priorities and well‑being.
- Apply polite, direct lnor language without unnecessary apologies, including empowered refusal (e.g., lI donrt hr).
- Demonstrate alternative ways to decline while offering limited help or redirection when appropriate (e.g., time‑boxed support, referrals).
- Evaluate how consistent practice at declining builds the skill of boundary‑setting and improves focus and relationships over time.
Course overview
Saying no at work can feel uncomfortable, even when it is necessary to protect focus and priorities. In this course, we’ll see why declining requests is emotionally challenging and how clear, respectful communication supports better outcomes.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
- 10 minutes
- Format: Video
- Tier: 1
- Course ID: 8391
English
Course Outline
- Why Saying NO Feels Difficult
- A Framework for Deciding When To Say NO
- How To Say NO Clearly and Respectfully
- Offering Alternatives When Appropriate