The Five Whys
Learning objectives
- Explain how the method helps identify the root cause of a problem by asking "why" repeatedly.
- Demonstrate how to use the technique step-by-step in a practical example relevant to the learner's environment.
- Highlight mistakes to avoid (e.g., stopping too early or focusing on blame) and tips for effective analysis (e.g., involving the right people).
Course overview
Problems often seem to disappear once the symptoms are fixed, only to resurface later. The 5 whys method helps uncover and address the root causes behind recurring issues. You’ll learn how to ask deeper, better questions so that your solutions last and your teams become more proactive problem-solvers.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
- 5 minutes
- Format: Video
- Tier: 1
- Course ID: 8397
English
Course Outline
- What is the 5 Whys Technique?
- Getting the Most Out of the 5 Whys
- When and When Not to Use It