Troubleshoot Before Calling the IT Helpdesk

My screen went blank! Why aren't my documents printing correctly? I'm not able to get any sound from my speakers! Why can't I connect to Wi-Fi?! Don't you just love technology? These issues pop up all the time, and before you call IT for help, you need to try troubleshooting the problem first. In this course, we'll talk about why it's important to fix minor technical issues on your own, and then we'll discuss how to do it.