When Good Intentions Go Wrong

Learning objectives

  • Define the difference between leadership intent and leadership impact.
  • Explain why positive motives can still produce negative organizational outcomes.
  • Identify common leadership behaviors that begin with good intentions but create unintended harm.
  • Analyze workplace scenarios to distinguish between intent and impact.
  • Apply practical strategies to test assumptions, seek feedback, and adjust behavior to reduce unintended consequences.

Course overview

Most leadership missteps don’t come from bad decisions. They come from good ones made with the best intentions. So why do they still go wrong? Well-meaning actions can create unintended consequences, so leaders need to ensure their decisions truly support their teams.

The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.


  • 4 minutes
  • Format: Video
  • Tier: 1
  • Course ID: 19511
Language Icon English
Course Outline
  • Why Do Good Intentions Go Bad?
  • How to Avoid the Pitfalls
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