Bank Secrecy Act for Frontline Employees: 04. Customer Information Programs

Learning objectives
- Gain an understanding of customer information programs.
Course overview
Regulators make a distinction between a “customer” and a “consumer”. In most businesses, the terms are interchangeable. For regulators, the distinction between the two lies in the degree to which your bank has a formal relationship with the individual. All customers are consumers, but not all consumers are customers.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.