A manufacturer of refrigerated beverages modernizes operations & quality with HSI

How Arcadia Beverage achieved real‑time visibility & faster issue resolution.

Company: Arcadia Beverage
Solution: HSI Platform (EHS, LMS, CMS systems)
Industry: Beverage Production Contract Manufacturing
Size: 200+ Users
Location: Asheville, NC, US

Arcadia Beverage is a contract manufacturer producing refrigerated beverages for private label and brand partners across the U.S. Operating an SQF‑certified, high‑capacity facility in western North Carolina, Arcadia handles formulation through co‑packing with cold‑fill technology, on‑site bottling, and advanced automation.

Key Challenges:

Before implementing HSI, Arcadia’s quality and operations data were completely siloed, scattered across spreadsheets and email threads.

• Disconnected data: Variances, supplier non-conformances, sanitation schedules, changeovers, and complaints weren’t linked, making it hard to identify trends or recurring issues.

• Limited visibility: Problems were only known anecdotally by employees — there was no systemwide view of frequency or scale.

• Slow response: Without centralized tracking, follow-up actions were buried in emails and often missed.

• Quality exposure: A labeling defect finally highlighted the hidden gaps and lack of real-time visibility across operations.

Key Results:

After deploying HSI’s EHS System, Arcadia consolidated six core modules into a single, configurable platform — gaining real-time visibility and faster action across quality, safety, and operations.

Measurable Improvements:

• Labeling Issues Surface in Real Time: Centralized non-conformance logging exposed frequent label defects across multiple lines. With accurate data, Arcadia engaged the supplier immediately and launched an RFP to resolve the issue.
• Faster Response & Accountability: Required actions (like printing placards) now originate within HSI — ensuring notifications, tracking, and closure instead of lost email threads.
• Live Operational Visibility: Managers can track batches, changeovers, parts usage, cleanup timing, and quality actions all in one platform.
• Audit-Ready Records: Variances, deviations, trial runs, and complaints are linked and documented, simplifying audits and customer reporting.
• Front-Line Empowerment: Operators and supervisors can submit quality events and see quick responses, building trust that issues are addressed, not ignored.

“In food and beverage, you can’t afford blind spots. With HSI, we went from spreadsheets that no one ever saw again to a system that forces the right conversations. Whether it’s a variance, a supplier issue, or a complaint, it’s captured, routed, and acted on. That kind of visibility makes us faster and keeps quality where it has to be.” — Dan Linden, Operational Excellence Manager