Courses: 28
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Hospitality
Front Desk Customer Service
- Front Desk Customer Service: 01. Etiquette and Presentation
- Front Desk Customer Service: 02. Check-in and Check-out
- Front Desk Customer Service: 03. Communicating with Guests
- Front Desk Customer Service: 04. Telephone Techniques
- Front Desk Customer Service: 05. Handling Upset Guests
Front of the House
- Front of the House: 01. Introduction to Restaurants
- Front of the House: 02. Greeting and Seating Guests
- Front of the House: 03. Interacting with Guests: Fundamentals
- Front of the House: 04. Interacting with Guests: Special Circumstances
- Front of the House: 05. Interacting with Guests: Difficult People
- Front of the House: 06. Understanding the Menu: What's for Dinner?
- Front of the House: 07. Understanding the Menu: Writing Menu Descriptions
- Front of the House: 08. Understanding the Menu: What's on Tap?
- Front of the House: 09. Serving Guests: Taking Orders
- Front of the House: 10. Serving Guests: Table Service
- Front of the House: 11. Serving Guests: Time Management
- Front of the House: 12. Clearing the Table and Closing the Sale
- Front of the House: 13. Tips for Tipped Employees
Housekeeping
- Housekeeping: 01. Cleaning Guest Rooms
- Housekeeping: 02. Cleaning Public Spaces
- Housekeeping 03. Working Safely with Ergonomics
- Housekeeping: 04. Interacting with Customers