Employee Training and Development
Customer Service Training Topics
Frontline employees have more challenges than ever whether they are in person, on the phones, or online via social media and live chat. They need customer service training to help them represent your brand, upsell, and deal with angry customers. Use our courses to develop helpful and knowledgeable employees to deliver a positive customer experience.
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Protect Your Brand
The right kind of customer service training leads to highly engaged employees with better skills who will, in turn, increase customer satisfaction to help create the type of brand loyalty that increases revenue for your company.
Our short-form customer service training videos can deliver that kind of customer service training with important themes on everything from customer service basics to telephone etiquette to improving retail-specific skills on down to learning how to handle feedback both in-store and out on social media.
Some of Our Customer Service Training Topics:
- Creating great customer conversations
- Customer service later
- Feedback basics
- Greetings
- Handling angry callers
- Helping your customers decrease their expenses
- Helping your customers increase their revenue
- Hold please
- How to give exceptional service
- How to handle feedback
- How to stay positive with customers
- How to upsell
- Managing retail employees
- Phone etiquette
- Representing your brand
- Social media feedback
- Surveys
- Taking calls
- Taking messages
- The 4 Ps for creating loyal customers
- What to do with feedback
