Employee Training and Development
Customer Service Training Topics
Frontline employees have more challenges than ever whether they are in person, on the phone, or online via social media and live chat. They need customer service training to help them represent your brand, upsell, and deal with angry customers. Use our courses to develop helpful and knowledgeable employees to deliver a positive customer experience.
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The right kind of customer service training leads to highly engaged employees with better skills who will, in turn, increase customer satisfaction to help create the type of brand loyalty that increases revenue for your company.
Our short-form customer service training videos can deliver that kind of customer service training with important themes on everything from customer service basics to telephone etiquette to improving retail-specific skills on down to learning how to handle feedback both in-store and on social media.
Some of Our Customer Service Training Topics:
- Call Center Training: Duties of the Customer Service Representative
- Call Center Training: Skills of the Customer Service Representative
- Call Center Training: Phone Etiquette
- Call Center Training: Active Listening
- Call Center Training: Asking Good Questions
- Call Center Training: Don't Say This!
- Call Center Training: Troubleshooting
- Call Center Training: Handling Angry Callers
- Call Center Training: Escalating Issues
- Creating Great Customer Conversations
- Customer Service Chat
- Customer Service for Field Service Technicians
- Feedback Basics
- How to Give Exceptional Service
- How to Handle Feedback
- How to Stay Positive with Customers
- How to Upsell
- Managing Retail Employees
- Representing Your Brand
- Social Media Feedback
- Surveys
- Telephone Techniques: Greetings
- Telephone Techniques: Taking Calls
- Telephone Techniques: Hold, Please
- Telephone Techniques: Taking Messages
- Telephone Techniques: Angry Callers
- Telephone Techniques: Phone Etiquette
- The 4 Ps for Creating Loyal Customers
- What to Do with Feedback
- When the Customer Isn't Right: Retail Conflict for Managers
