Customer Service Training Videos
Customer Service Training Videos
Your front-line customer service team has a difficult job working with the general public in person, via the phone, and on social media. They are also handling new challenges with the emboldened public who is quick to record a bad experience on their phone.
Our customer service training helps your employees deal with these modern issues while creating positive interactions and lasting relationships with customers.
Watch snippets of these courses below.
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Why HSI for Customer Service Training Courses?
Your employees responsible for customer service need training and ongoing support to maintain high levels of customer satisfaction and loyalty. They deliver your brand promise with every customer interaction. Or do they? Customer service training videos from HSI provide short-form, eLearning content in a microlearning format. Our off-the-shelf content will engage and entertain your employees while they learn skills such as telephone techniques for handling angry callers and how to upsell in retail.
Additional Customer Service Training Topics
Let the experts at HSI help boost your customer service training program. We have created a comprehensive library that includes customer service training topics such as:
- Creating great customer conversations
- Feedback basics
- Quality customer service
- Working in retail
- Telephone techniques
- Representing your brand
- B2B customer service
- And much more!
Watch sample courses below.
Watch Snippets of Customer Service Training Courses
From creating great customer conversations to proper ways to represent your brand, watch snippets of our Customer Service training courses.
Additional Resources
- A Comprehensive Guide to Building Customer Service Training Programs
- How to Deal with Rude and Upset Customers
- Customer Service Training for the Modern Team
- Our Customer Service Training Topics
