Content Release for July 2023

New and Updated Content

  • Basic Selling Skills
  • Sales Relationships
  • Retailer Hot Buttons
  • Personality Assessments
  • Performance Excellence
Rsz 1key performance indicators

Basic Selling Skills

For July, we've added three new programs to our Selling Skills topic, covering subjects like researching prospects, cold calling, and handling sales rejection. We've also updated nine popular courses from this topic, and those include Closing the Sale, Turning Features Into Benefits, and more.

Course Titles

  • QuickSell®
  • Determining Customer Needs
  • Selling to Different Customer Roles
  • Smile!
  • Closing the Sale
  • How To Sell In New Products
  • Turning Features Into Benefits
  • Speaking Customer
  • Say Less, Sell More
  • Cold Calling
  • Researching Prospects
  • Handling Sales Rejection

Library: Business Skills

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Sales Relationships

We've updated two courses from our Sales Relationships topic this month. No, But, If™ is a sales approach that helps salespeople maintain an equal balance of power when negotiating with customers. Building Great Sales Relationships provides several helpful tips for developing customer rapport.

Course Titles

  • No, But, If™
  • Building Great Sales Relationships

Library: Business Skills

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Retailer Hot Buttons

We revamped our two-part Retailer Hot Buttons series this month, which talks about the two ways that retailers make money: through sales traffic and transaction size. If you're a salesperson, this series will teach you how to align your sales pitch to meet the needs of your retailers. You can find these courses in our Retail Excellence topic.

Course Titles

  • Sales Traffic
  • Transaction Size

Library: Business Skills

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Personality Assessments

This brand new five-part series looks at different aspects of using personality assessments in the workplace. We discuss how they work, how to choose the right one for your organization, using assessments for hiring, and more. This series can be found in our Workplace Culture topic.

Course Title

  • Overview of Personality Assessments
  • Personality Assessments for Hiring
  • Choosing a Personality Assessment
  • Personality Assessments for Existing Team Members
  • Considerations When Using Personality Assessments

Library: Business Skills

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Performance Excellence

We've added three highly-requested videos to our Performance Excellence topic. The Key Performance Indicators course explains what KPIs are, how to use them, and how to create them specifically for you and your organization. The Plan, Do, Study, Act Model and Root Cause Analysis are problem-solving methods that help organizations find and address issues, as well as establish effective solutions.

Course Titles

  • Key Performance Indicators
  • The Plan, Do, Study, Act Model
  • Root Cause Analysis

Library: Business Skills

Rsz 1key performance indicators
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