Content, training, and technology for the hospitality industry

The hospitality industry is faced with unique challenges. Labor shortages and employee turnover are causing many hotels to limit housekeeping services and adjust restaurant and room service hours. Supply chain issues may affect restaurant service, gift shop inventory, and maintenance supplies putting more pressure on the employees.

HSI offers a robust library of award-winning training for the diverse workforce in the hospitality industry. Our training includes HR compliance like understanding harassment and discrimination, diversity, equity, and inclusion, soft skills, safety, first-aid, CPR, active shooter, and more.

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Hospitality Industry 3c

Training for the Whole Person

Everyone is dealing with issues in their personal life that may affect their focus and performance on the job. Train the whole person, not just the employee.

  • Diversity, equity, and inclusion. Train your employees on unconscious bias, tokenism, and LGBTQ+ issues so they can bring their full self to work.
  • Health and wellness. Stress and anxiety can cause dangerous distractions at work. Consider offering training courses on stress management and how to build resilience.
  • Soft skills. We offer many more topics like soft skills training, new manager and supervisor training, and more. Help your employees communicate and collaborate more effectively with our training. Check out our employee training topics.
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Hospitality Industry 2b

Hospitality Training Topics from HSI

HSI offers a full library of award-winning microlearning videos that covers your diverse employee needs. Our Business Skills library offers soft skills, customer service, retail skills, and hospitality training topics. Our topics include:

  • Back of House
  • Beverage
  • Front Desk Customer Service
  • Front of House
  • Housekeeping
  • Tourism
  • Valet
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Hospitality Industry 1a

Powering Hospitality

Industrial skills training is also important for the hospitality industry. Hotels, resorts, casinos, and conference centers all have central utility facilities that need regular maintenance to ensure reliability. HSI Industrial Skills training focuses on operations and maintenance specific to your needs. Training topics include:

  • Boilers
  • Pumps
  • Valves
  • Sensors
  • Chillers
  • More +
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Hospitality Training Topics HSI
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