Great customer phone support has a positive impact on customer satisfaction and long-term customer retention. Customer service representatives who implement what's required to promote a positive brand image and exceed customer expectations, experience greater professional success within the company, while at the same time helping both the customers and the company succeed. For this course, you will focus on implementing the key actions everyone should do to deliver great customer service over the phone. By completing this course, you will know the requirements to deliver great customer service over the phone. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).