Active Listening (SFT-1.2)
Learning objectives
- Identify the difference between listening and active listening
- Identify the listening process
- Identify barriers to effective listening
- Identify how to be a good listener
- Identify how to provide good feedback as part of the active listening process
Course overview
In most workplaces, communication plays a significant role. Employees are having conversations both internally and externally in a variety of settings and situations. By using active listening skills, like asking questions and using positive body language, employees can improve their understanding of a topic, and also make the speaker feel heard. This course is primarily for general industry employees, but all workers can benefit from active listening skills.
- 10 minutes
- Format: Online Interactive
- English