Customer Service: 03. Helping Customers Decrease Expenses

Course overview

We've covered Service Quality Indicators and the things that you can do to increase your customers' revenue. The final component to providing valuable customer service is helping your customers decrease expenses. In this course, we'll cover the five things that make up expenses and discuss the three largest expense items for organizations: Cost of goods, cost of labor, and direct expenses. We'll also go over the different ways that you can help reduce those numbers for your customers.
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